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Frequently Asked Questions

About: FAQ

What is University of Social Media?

University of Social Media is an innovative online school. Learn about what's happening in today's business world at your own pace by joining, taking courses, reading case studies, and more. Why learn about social media? Click here for the answer!

Do I have to be a member to view the lessons?

Yes, in order to see the available lessons you must at least have a free "Touring Pass". To gain access to all of our lessons you can sign up by clicking here!

What does each type of enrollment include?

U of SM currently has three different enrollment options:

Touring Pass: Tour our virtual campus with a $0 Touring Pass. This will allow you to view and purchase all of our guides/courses individually.

Part-time Student: For all part-time students our limited collection of guides/courses are available to you for a monthly cost. Part-time students can join and/or cancel their enrollment at any time.

Full-time Student: Full-time students receive access to our entire collection of guides, courses, case studies, interviews, and more. Pay one flat fee to be a full-time student forever. As we add more lessons you will receive them automatically for no extra cost. 

Click here to choose the best plan for you!

How do I take a course/guide?

Depending on what type of enrollment you've chosen will indicate the cost of the course/guide. To start the lesson you must purchase and all content for that lesson will automatically become available. If this is not the case please reach out to us directly and we will assist you.

Are refunds are available?

Refunds are unavailable due to the courses/guides being pre-written. If you believe you are entitled to a refund please contact us directly and we will be more than happy to assist you personally.

If I have more questions, how can I speak with a U of SM representative?

We love questions! Please click the "Let's Chat!" button on our website and we will be sure to get back to you within 24 hours. If you'd prefer to email us you can send us a message to

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